How do I handle report crashes?

If you are not getting reports delivered at all, then you may be experiencing report crashes. If there is an error in the report, then you should check the error message on the report. You can view the error in the DeliveryCore log (Launch Daylite Delivery. Choose Help > Open Core Log.). It is also recommended to test that specific report in Daylite.

To test a report in Daylite

  1. Launch Daylite and login to a database.
  2. Choose File > Reports.
  3. Select the appropriate report. Click Run.

See if you get the same error. Look into the report to see if there are any obvious problems. If the report was created by Marketcircle, then you should email us the logs and the actual report (In Daylite Delivery, choose Help > Email Log Files). If the report was created by someone else, then contact the person or company who has created the report.